Refund policy


Last updated: August 29, 2026

14-Day Return Window

We accept eligible return requests made within 14 days after delivery. Contact us at admin@collectandwatch.com before sending an item back so we can provide return instructions.

90-Day Functionality Guarantee

This guarantee is separate from the 14-day return window. Eligible tested video games, consoles, and accessories are covered for functional defects reported within 90 days after delivery.

The guarantee does not cover sealed items after opening, untested or as-is/final-sale items, accidental damage, misuse, modifications, compatibility limitations, normal cosmetic wear, or flaws disclosed in the listing.

Contact us at admin@collectandwatch.com with your order number and a description of the issue. We may request basic troubleshooting, photographs, video, or return of the item. If an eligible defect is confirmed, we will provide an appropriate remedy, which may be a repair where practical, a comparable replacement if available, store credit with your agreement, or a refund to the original payment method. We cover reasonable return shipping for confirmed eligible claims.

 

Return Condition

Returned items must be in the same condition in which they were received, with all included cases, manuals, inserts, accessories, certificates, tags, and original packaging. Items sold as sealed must remain sealed. We may reduce or deny a refund when an item is returned incomplete, altered, damaged after delivery, or in a materially different condition.

Non-Returnable Items

  • Opened sealed products, including opened trading-card products

  • Digital products and delivered gift cards, except where required by law

  • Bulk lots or as-is items when the listing states that they are final sale

  • Items damaged, modified, or missing components after delivery

Damaged, Incorrect, or Not as Described

Please notify us within 48 hours of delivery if an item arrives damaged, is incorrect, or materially differs from its listing. Include the order number and clear photographs of the item, packaging, and shipping label. If we confirm an error on our part, we will provide an appropriate resolution and cover reasonable return shipping when a return is required.

Return Shipping

Customers are responsible for return shipping for preference-based returns. Use a trackable service and package the item securely. Original shipping charges are not refundable unless the return results from our error or applicable law requires otherwise.

Refunds

We inspect returned items before approving a refund. Approved refunds are issued to the original payment method, generally within five business days after inspection. Your bank or payment provider may require additional processing time. Loyalty points earned from a returned purchase will be reversed, and the value of a reward used on a returned order may be deducted from the refund.

Order Cancellations

Contact us promptly if you need to cancel an order. We will try to accommodate the request, but an order cannot be canceled after it has shipped.

https://shopify.com/85277442268/account