Shipping policy

Last updated: September 4, 2026

Processing Time

Most orders are packed and shipped within 1–2 business days, excluding weekends and carrier holidays. Processing may take longer during major promotions, severe weather, or other unusual circumstances. Any known delay will be communicated when practical.

Shipping Services and Rates

Available services and rates are displayed at checkout based on the order and destination. We primarily use USPS Ground Advantage and USPS Priority Mail for domestic shipments. Tracking is provided when available.

Packaging

Collector items are packaged carefully using appropriate protection for the item type, condition, and shipment. Please retain all packaging and photograph it if an order arrives damaged.

High-Value Shipments

High-value orders may require signature confirmation and/or additional shipping insurance based on the order value, destination, and fraud screening.

Delivery Addresses

Customers are responsible for entering a complete and accurate shipping address. Contact us immediately if an address needs correction. We cannot guarantee a change after fulfillment has begun, and additional shipping charges may apply to returned or re-routed packages.

Delivery Estimates and Carrier Delays

Transit estimates are provided by the carrier and are not guaranteed by Collect & Watch. Carrier delays, weather, and service interruptions are outside our direct control. If tracking appears stalled or a package is marked delivered but cannot be located, contact the carrier and then contact us so we can help review the shipment.

Current Shipping Area

We currently ship to the 50 U.S. states, the District of Columbia, and Puerto Rico. Additional U.S. territories, military and diplomatic addresses, and international destinations are not available at this time. Available services and rates are displayed at checkout based on the order and destination.

Lost or Damaged Shipments

Contact admin@collectandwatch.com with your order number if a shipment is lost or damaged. We may require photographs, packaging, or cooperation with a carrier claim before completing a replacement or refund.